This airline comes in for much flak over its "uncaring" customer policies (eg not providing enough support for disabled passengers). But credit where credit's due: I informed them today that owing to the death of a close relative I was unable to take my Ryanair flight the other day.
I was informed by Ryanair's very helpful PR woman Gillian that they apparently have a policy of giving a full refund in such circumstances. I'd been contacting her simply to get a letter confirming I hadn't flown so I could ask my travel insurance company for reimbursement. So that was a very unexpected plus and much appreciated.
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